• AutoTask – Rewrite Time entries

Rewrites using OpenAI, following instructions that can be custom made. Think of making it more professional, translating it to a certain languages and determining if it should be billable or not.

• AutoTask – Suggest Resolution

Analyses ticket using OpenAI to suggest a resolution for the ticket.

• AutoTask – Remind on missing Time Entry

Whenever a ticket is closed without a time entry reminds the assigned resource to write some time.

• Datto Backup – Archived user monitoring

Monitors users that were archived in the backup.
If longer then 6 months archived send the customer a question to keep the data (and pay for the license) or to delete the archived data

• FortiGate – Document Devices

Document FortiGate devices in IT Glue. All basic information about the device + additional information where desired.

• FortiGate – Automated config backup

Grab configuration backup’s from the FortiGates and document them in IT Glue (history of 30 backups)

• FortiGate – License alerting

Alert when the license has expired or is about to expire.

• Kevlarr – Customer onboarding

Grabs all customers in Rewst and creates them in Kevlarr and registers the identifier completely automatically, also connects to Microsoft Exchange to get all Accepted domains and register them in Kevlarr.

• Kevlarr – DMARC Record Monitoring

Monitors DMARC record for all known domains, if its missing or wrong it will create or update the record using the API of OpenProvider(or other DNS tools)

• Kevlarr – DMARC Report monitoring

Monitors the reports within Kevlarr, creates a ticket if SPF/DKIM success is below a certain threshold. Upgrades DMARC Policy from None to Reject if enough success

• Microsoft – DKIM Monitoring

Monitors all known domains in Microsoft exchange and verifies if DKIM is properly configured. If not will create or update the required DNS records using the API of OpenProvider(or other DNS Tools)

• Microsoft – Inactive User Reports

Monthly report to primary contacts which lists all licensed users that have not signed in in the past 31 days. Offers buttons to either ignore the warning for x days, or to start offboarding right away.

• Microsoft – Mailbox quota monitoring

Sent warnings when Quota is nearly reached (95% full), can include instructions to clean mailbox in the warning. Offers the user buttons to enable Archiving or to request a higher license (Create Ticket)

• Microsoft – Monthly Report

Generate a monthly report with
– All licensed Users
– All Groups with Members and owners
– All Shared Mailboxes and delegated access to them

• Microsoft – Phising warning

Creates a Exchange Transport rule which adds a warning to the mail message if the senders name matches a name in the address book and comes from an external address.

• Microsoft – Securescore monitoring

Monitor’s Securescore for all managed tenants, if under a certain threshold will create a ticket so this can be resolved.

• Azure – Storage account monitoring

Monitors storage accounts and creates an alert if in the networking settings anyone form anywhere can access it.

• Roger 365 – Call Monitoring

Monitors calls coming in to the Call center. If a person is toolong in the queue will generate a teams message requesting more agents to join. In case of a missed call creates a callback request.

• Roger 365 – History to DWH

Sync’s the call history to a table in a DataWareHouse, which in turn can be used to create reports with a reporting tool such as PowerBi

• Roger 365 – Sync Contacts

Sync Contacts from IT Glue to Roger365. Whenever a call comes in it will automatically be able to map the correct customer.

• RoutIT – Microsoft NCE Monitoring

Creates alerts when NCE yearly renewels are coming for double checking if the amounts are still proper. Includes current usage in ticket. For monthly licenses alerts whenever there are unused licenses available.