Many MSPs have the desire to have a central portal for all their customers. As MSPs we use various tools, and nowadays almost every tool comes with its own portal and reporting capabilities. Quite recognizable, I’m sure… You want to proactively keep customers informed about things like security, backups, and licenses, while at the same time they are overwhelmed each month with multiple monthly reports.
To achieve this, there are existing services on the market, but they often come with high prices and include redundant functionality that overlaps with existing tools such as Rewst.
That’s why we developed our own client portal at Flownetic. The client portal is hosted in Microsoft Azure, which gives us more capabilities in terms of functionality and security compared to the Rewst App Builder. In the background, we of course leverage Rewst’s intelligence.
The client portal is a module on top of our existing subscription, through which we introduce an all‑in client portal. The client portal includes the following features:
Self-service:
- Create new employees
- Block accounts and offboard users
- Easily manage permissions and access
Control & insights:
- 24/7 visibility into security, backups, and (in)active accounts
- Ticket & SLA performance
- Generate reports
Customer satisfaction:
- View CSAT & NPS scores
- Periodically send NPS reports
Coming soon:
- Integration with Copilot Readiness reports from Inforcer
- Integration with Phished Security Awareness
- Integration with Routit
Of course, we will continue to add new features and integrations to the client portal. We are also very open to new ideas from our partners.
Easy to customize
We’ve built the client portal in such a way that you can fully customize it to match your own branding. It’s also possible to create custom pages, dashboards, and KPIs for your customers.
Reports
From our current crates we already send multiple reports, such as the backup report, inactive user count, and permissions report. We will consolidate all these reports into a single monthly email report, sent from the client portal. The message includes multiple call-to-actions based on themes like security, cost optimization, and continuity, making it more attractive for customers to use the client portal.
Pricing of the Flownetic client portal
The Flownetic client portal module is available starting this month for Flownetic customers. Until March 31, we are offering our customers the opportunity to subscribe at an introductory price of €249 per month with no setup costs.
